Terms & Conditions

Terms & Conditions – TrivaroTrade OÜ

Effective date: 18 April 2026

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the website https://trivaro.eu and any of its subdomains (the “Site”), and the supply of products or services offered by TrivaroTrade OÜ (“we”, “our”, “us”).

These Terms are governed by the laws of the Republic of Estonia, including the Law of Obligations Act (Võlaõigusseadus), and apply exclusively to business customers. The Site and our services are not intended for consumers; provisions of consumer protection law do not apply.

By accessing the Site, submitting a request or placing an order, you agree to be bound by these Terms in the version in force at that time.

2. Company Information

TrivaroTrade OÜ

Reg. no.: 17204054

VAT: EE102843149

Address: Maleva 2, 13629 Tallinn, Estonia

Email: info@trivaro.eu

Phone: +372 56 567 216

3. Scope of Service

We supply B2B flooring products and related solutions, including vinyl, laminate, wood, carpet, linoleum, non‑PVC flooring, and sector‑specific solutions (marine, aviation, commercial, and residential).

Services are provided within the European Union and other agreed territories.

3.1. Product Catalogue & Requests

The product catalogue published on the Site (the “Catalogue”) is provided for informational purposes only and does not constitute a binding offer within the meaning of § 16 of the Law of Obligations Act.

Product listings, specifications, images and any prices shown are invitations to the buyer to submit a request for quotation (“RFQ”) — an invitatio ad offerendum. Submission of an RFQ by the buyer (via the Site, email, telephone or otherwise) does not by itself create a contract or any obligation to supply.

Availability shown on the Site is indicative and non‑binding. No stock is reserved on the basis of the Catalogue or an RFQ; reservation occurs only upon a binding contract concluded pursuant to Section 4.

Unless expressly stated otherwise, quotations issued by us are valid for fourteen (14) calendar days from the date of issue. After expiry, prices, stock availability, lead times and other terms are subject to re‑confirmation.

A binding contract between the parties is formed only upon written acceptance of a quotation by the buyer and written confirmation of the resulting order by us, as specified in Section 4.

We reserve the right to reject any RFQ without stating reasons and without liability, including requests that appear to be automated, duplicated, submitted in bulk or in bad faith, originating from competitors or unverified parties, or incompatible with our commercial policy.

4. Orders & Contracts

Any request submitted through the Catalogue — including cart‑based inquiries, product inquiry forms, email or other agreed channels — shall be treated as an RFQ. No such request, regardless of form or wording, binds us unless and until an order confirmation has been issued by us.

A sales contract is formed through the following three‑step binding process:

1. Quotation — we issue a written quotation specifying products, quantities, prices, delivery terms and validity.
2. Acceptance — the buyer accepts the quotation in writing within its validity period and without material deviation.
3. Order confirmation — we confirm the resulting order in writing. The contract becomes binding upon our written order confirmation.

Any acceptance that materially deviates from the quotation (for example in quantities, pricing, delivery or payment terms) is treated as a new RFQ and requires a revised quotation from us.

All offers and product availability are subject to confirmation. We reserve the right to refuse any RFQ or order without providing a reason.

Email communications exchanged between the contact addresses used by the parties in the course of dealing are deemed “written” for the purposes of these Terms.

4.1. Minimum Order Quantities

Products may be subject to minimum order quantities (MOQs) and full‑box, full‑roll, full‑pallet or full‑container requirements imposed either by us or by the manufacturer. The buyer acknowledges that many flooring products cannot be sold in arbitrary quantities.

Cut‑to‑size and cut‑to‑length deliveries are subject to the manufacturers’ cutting tolerances, typically in the range of ±1–3 % of the ordered quantity. Such tolerances are industry‑standard and do not constitute a shortage or defect.

Applicable MOQs, cutting tolerances, pack sizes and rounding rules are communicated in the quotation. In the event of any discrepancy between the Catalogue and the quotation, the quotation prevails.

4.2. Product Samples

Where samples are offered, they are supplied to enable the buyer to evaluate the general appearance, colour family and surface texture of a Product. Sample terms (price, freight, lead time) are communicated on a case‑by‑case basis. Unless expressly agreed otherwise, samples do not need to be returned.

Samples are indicative only. Colour, shade, gloss, grain, pattern, backing and surface structure of Products manufactured or delivered subsequently may vary from the sample due to natural raw‑material variation and batch‑to‑batch manufacturing tolerances; such variation does not constitute a defect.

For projects requiring strict colour or batch matching, the buyer is advised to request a production‑batch reference or a single dye‑lot reservation at RFQ stage; availability is not guaranteed.

4.3. B2B Verification

The Site and all quotations are intended exclusively for business customers. By submitting an RFQ or placing an order, the buyer represents and warrants that it is acting in the course of its trade, business or profession, and not as a consumer.

We are entitled, at our sole discretion and as a condition precedent to issuing a quotation or confirming an order, to request from the buyer:

• a company registration extract,
• a valid VAT identification number,
• VIES validation of the VAT number,
• proof of the authority of the person acting on behalf of the buyer, and
• any other reasonable documentation required to verify the buyer’s business status.

We may refuse to deal with any party that fails or refuses to provide the requested information, without liability and without further reasons.

4.4. Data Processing for Requests

In the course of processing RFQs, quotations and orders we process personal data of the buyer’s contact persons (including name, company, position, email, telephone, IP address and technical identifiers). TrivaroTrade OÜ acts as controller of such data.

The legal basis for the processing is Article 6(1)(b) GDPR — performance of a contract or steps taken at the request of the data subject prior to entering into a contract — and Article 6(1)(f) GDPR — our legitimate interests in conducting our business, preventing fraud, ensuring the security of the Site and pursuing or defending legal claims.

Further information on categories of data, retention periods, recipients, international transfers and data subject rights is set out in our Privacy Policy, which forms an integral part of these Terms.

5. Prices & Payment

All prices are in EUR, excluding VAT, unless stated otherwise.

Payment terms are as stated on the invoice (default: prepayment or agreed credit terms).

Late payments may incur interest in accordance with applicable law.

Bank charges and transfer fees must be covered by the buyer.

6. Delivery

Delivery terms are agreed individually (e.g., EXW Tallinn, FCA Tallinn, DAP Buyer’s location) in line with Incoterms® 2020.

Delivery dates are estimates unless expressly confirmed in writing.

We are not liable for delays caused by carriers, customs, or force majeure events.

7. Risk & Ownership

Risk passes to the buyer upon delivery as per agreed Incoterms.

Ownership passes upon full payment of the invoice.

8. Product Information & Specifications

We make every effort to ensure product descriptions and images are accurate.

The buyer is responsible for verifying that products meet their technical requirements and standards, and for compliance with applicable local building, fire, health and safety regulations.

Colour variations may occur due to manufacturing tolerances or display settings.

Assortment and availability may change without notice. Products shown in the Catalogue may be discontinued, replaced or temporarily unavailable.

In the event of any discrepancy between the Catalogue and the quotation, the quotation prevails. In the event of a discrepancy between the quotation and the manufacturer’s current technical documentation, the manufacturer’s technical documentation prevails in respect of technical specifications.

9. Returns & Claims

Returns are only accepted if agreed in writing and within the time limit specified in the sales contract.

The buyer must inspect goods upon receipt and notify us in writing within 7 days of delivery in case of defects or shortages, and in any event prior to installation or processing.

Defective products will be repaired, replaced, or refunded at our discretion.

Products that have been installed, cut, glued, welded or otherwise processed are deemed accepted and cannot be returned, except for defects covered by the applicable warranty.

Custom‑made, cut‑to‑size, cut‑to‑length, made‑to‑order or specially imported Products are non‑returnable, except where the defect is attributable to us or to the manufacturer.

10. Warranties & Liability

Products are covered by the manufacturer’s warranty (terms available on request).

We are not liable for indirect, incidental, or consequential damages, including loss of profit, unless required by law.

Our total liability shall not exceed the purchase price of the products concerned.

11. Force Majeure

We are not liable for failure to perform obligations caused by events beyond our reasonable control, including but not limited to: natural disasters, strikes, transport disruptions, war, or government restrictions.

12. Intellectual Property

All trademarks, logos, images, and content on our Site remain our property or the property of our licensors and may not be used without written permission.

13. Governing Law & Jurisdiction

These Terms are governed by the laws of Estonia.

Any disputes shall be resolved by the Harju County Court (Harju Maakohus), unless otherwise agreed in writing.

14. Amendments

We may update these Terms from time to time.

The latest version will always be available on our Site with the updated effective date.

15. Contact

For any questions regarding these Terms, please contact:

TrivaroTrade OÜ

Maleva 2, 13629 Tallinn, Estonia

Email: info@trivaro.eu

Phone: +372 56 567 216